❓FAQ – Frequently Asked Questions

---

🛍 ORDERS

How can I place an order?

Choose the jewel you want, select any options (color, size, customization) and click on “Add to cart”. Once you have completed shopping, access the cart and follow the checkout procedure.

I made a mistake with an order, can I change it?

If your order has not been shipped yet, please contact us as soon as possible on WhatsApp or email with your order number. We will do our best to help you.

Can I cancel an order?

Yes, if your order has not been processed or customized yet. Contact us promptly with your details.

How can I know if my order has been confirmed?

You will receive a confirmation email at the address you provided. If you do not receive it within 10 minutes, check your spam or write to us.

---

🚚 SHIPPING

Which countries do you ship to?

We currently ship to all of Europe. For international shipments outside the EU, please contact us.

How much does shipping cost?

• Standard shipping: Free over 50€

• Orders under €50: €5.90

• Express Shipping: available upon request

How long will it take to receive my order?

• Standard orders: 2–5 business days

• Custom Jewelry: 5–8 business days

• For international orders: 7–10 days

How can I track my package?

As soon as it is shipped, you will receive a tracking link via email. For any questions, we are available on WhatsApp.

---

💍 JEWELRY & MATERIALS

What materials do you use?

We use 925 silver , stainless steel , high quality zirconia , and hypoallergenic materials. The specifications are indicated in each product sheet.

Is your jewelry blackening or discoloring?

No, if treated correctly. Avoid prolonged exposure to perfumes, salt water and chemicals to ensure durability.

Are they hypoallergenic?

Yes, all our jewelry is nickel-free and suitable for even the most sensitive skin.

Do you make custom or personalized jewelry?

Yes, you can personalize necklaces, bracelets and rings with initials, dates, names or zodiac signs . Details are on the product page.

---

🎁 PACKAGING & GIFT

Does my order arrive in a gift box?

Yes, each piece of jewelry is shipped in elegant and sustainable packaging, perfect for gifting.

Can I add a custom message?

Sure! During checkout you can indicate your message to be included inside the package.

---

♻️ EXCHANGES AND RETURNS

Can I return a piece of jewelry?

Yes, you have 14 days to return the item, as long as it is intact, unworn and in its original packaging. Write to us to start the process.

Can personalized jewelry be returned?

No, customized products cannot be returned , except for obvious manufacturing defects.

Are the return costs at my expense?

Yes, except for errors attributable to us (e.g. damaged or incorrect product).

---

🧾 PAYMENTS

What payment methods do you accept?

• Credit/debit card (Visa, Mastercard, American Express)

• PayPal

• Apple Pay / Google Pay

• Klarna (if active in your country)

• Bank transfer (on request)

Is the payment secure?

Absolutely yes. Our store is protected by SSL encryption , and all payment methods are managed through certified circuits.

---

🔒 ACCOUNT & PRIVACY

Do I need to create an account to purchase?

No, you can also purchase as a guest. However, creating an account allows you to track orders and receive exclusive offers.

Is my data safe?

Yes, we process your data according to GDPR regulations and never share it with third parties without your consent.

---

🧼 JEWELRY CARE

How can I clean my jewelry?

Use a soft, dry cloth. Avoid water, alcohol, and harsh soaps. For silver, you can use a specific cloth to polish it.

Can I wear them in the water?

It is best to avoid it to preserve its brilliance. Even if resistant, jewelry lasts longer if kept away from chlorine and salt.

---

💬 MORE QUESTIONS

Do you collaborate with influencers or brand ambassadors?

Yes, we value serious collaborations that are consistent with our values. If you are interested, write to us at karimgioielli@gmail.com or via social media.

Can I request a personalized consultation for a gift?

Sure! Contact us via WhatsApp or email: we will guide you in the perfect choice.

Do you have a physical store?

We are currently a 100% online brand. But we are expanding: stay up to date by subscribing to the newsletter.