🔄 Return Policy
We want you to be happy with your purchase
Even though every KarimGioielli jewel is chosen with care and passion, we understand that sometimes you might change your mind. Here is everything you need to know to make a return in a simple and transparent way.
📅 Return Terms
You have 14 days from receipt of your order to request a return.
The jewel must be:
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In perfect condition, never worn
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With original packaging intact
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Accompanied by proof of purchase (e.g. confirmation email)
📦 How to make a return
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Write to karimgioielli@gmail.com or contact us on WhatsApp +39 393 719 6281
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Indicates:
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The order number
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The reason for the return
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You will receive instructions on how to return the product.
Attention: Do not send any package without first contacting our customer service.
💰 Refund
Once we have received the product and verified that it complies with the conditions, we will proceed with the refund within 5-7 working days , using the same payment method used to place the order.
📌 Return costs
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Return shipping costs are the responsibility of the customer
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In case of error on our part (wrong or defective product), we will take care of the return costs.
❌ Non-returnable products
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Personalized jewelry (with engravings, letters, dates or zodiac signs)
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Special offer items or final promotions
These items are custom made for you, and cannot be restocked.
🛠 Defective or incorrect product?
If the product is damaged or wrong, please contact us within 48 hours of delivery , attaching detailed photos. We will quickly replace or refund.
📧 For any doubts, we are at your disposal
Write to us at karimgioielli@gmail.com or contact us via WhatsApp. We will be happy to help you step by step.
KarimGioielli : every customer is special. Even in after-sales.